30-Day Return Window

We have a 30-day return and exchange policy, which means you can apply for a return or exchange within 30 days of receiving your goods.

Return / Exchange Conditions

A return or exchange is only allowed if the conditions are met. Your goods must be in the same condition as when received, unworn or unused, with labels attached and in the original packaging. You also need to provide a receipt or proof of purchase.

Start a Request

To start a return or exchange request, please contact us at hiker.skiwear@outlook.com. If we accept your request, we will inform you about the shipping method and location for the package.

Return Address

Returned or exchanged goods need to be sent to: NOAH-highexp- 01.218 San Miguel Dr. Arcadia, CA 91007. US.

Unauthorized Returns

We do not accept goods that are returned without applying for a return or exchange first. If you have any questions or concerns, you can contact us at hiker.skiwear@outlook.com at any time.

Damages and Issues

Please check your order items upon receipt. If the goods are defective, damaged, or sent in the wrong quantity, please contact us immediately so that we can assess and resolve the issue.

Non-Returnable Items

Discounted goods, clearance items, or specially marked items are not eligible for return or exchange service. We also do not accept returns or exchanges for promotional products or gift cards.

Exchange

For size, color, or style exchanges, please contact us first. The quickest way to obtain the desired item is to return the original item and place a new order once the return is accepted.

Refund

After we receive and inspect your returned goods, we will notify you whether the refund or exchange request is approved. If approved, the refund will be returned to your original payment method within 10 working days. Please note that your bank or credit card company may also need time to process and credit the refund.

Late Refunds

If you have not received the refund 15 working days after our approval of the return, please contact us at hiker.skiwear@outlook.com.