Return &
Exchange Policy

30-Day Window

We offer a 30-day return and exchange policy. Requests must be submitted within 30 days of receiving your order.

Conditions

Items must be unworn, unused, with original tags attached, and returned in their original packaging with proof of purchase.

Request Process

To begin a return or exchange, contact us at hiker.skiwear@outlook.com. Our team will provide the next steps after reviewing your request.

Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us immediately so we can review and resolve the issue.

Non-Returnable

Clearance items, promotional products, and gift cards are not eligible for return or exchange.

Exchanges

For size, color, or style exchanges, please contact us first. We recommend placing a new order after approval for faster processing.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 10 business days.

Late Refunds

If you have not received your refund after approval, please contact us at hiker.skiwear@outlook.com.